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| A REVIEW ON THE QUALITY ASSESSMENT OF TOURISM EXPERIENCE: ADVANCES, ELEMENTS AND PROSPECTS |
| SUN Xiao-long1,2, LIN Bi-shu2, GAO Jie3 |
1. School of International Tourism & Culture, Guizhou Normal University, Guiyang 550001, China;
2. School of Management, Xiamen University, Xiamen 361005, China;
3. College of Geography & Tourism, Guizhou Normal College, Guiyang 550018, China |
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Abstract Tourism experience is the accumulation of emotional value of tourists. The quality of tourism experience is the calculation for tourists' subjective perceived value. It is important to count the quality of tourism experience scientifically and accurately through various assessment models, and its results will also contribute to the sustainable development and competitiveness improvement of tourism destinations and enterprises. Based on the articles published between 1980-2015 in field of tourism and management research, this paper reviewed the advances and theory foundation of the assessment model for tourism experience quality, from the perspective of history, science. Firstly, this article traced the source of tourism experience in theory. As the basic concept of philosophical epistemology since the mid-19th century, experience (Das Erleben) is the core of Dilthey's life philosophy. Dilthey believed that the experience is the people's inner sense and the inner consciousness of the state of mind and the process. The quality of tourism experience is a reflection of the inner sense, the sum of the different stages for emotion in accumulation process. Secondly, this study reviewed the research histories from both domestic and foreign aspects. There were two development stages. Before the 1990s, the quality of tourism experience evaluation was still in start-up phase. Since the 1990s, the studies on the quality of tourism experience have entered a stage of rapid development. The evaluation of experience quality began to change gradually from a single product quality to comprehensive quality evaluation, which emphasizing on experience service process and tourists' value. Thirdly, this research made a comparative analysis and general comments between four kinds of assessment model based on theoretical basis, ideas, characteristics, type and accuracy, operability, applications, etc.
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Received: 21 December 2016
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|
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|
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|
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2018, Vol. 33 
